Return & Refund Policy – Real Rhinestone Belts

At Real Rhinestone Belts, we’re dedicated to providing our customers with a seamless and satisfying shopping experience. Please take a moment to review our return and refund policy carefully before placing your order.

Eligibility for Returns & Exchanges

Our return policy applies only if you receive a damaged or incorrect item. If your order arrives in poor condition or does not match your confirmed purchase, please follow the return process outlined below.

  • Exchanges: We offer exchanges only for the same item.
  • Refunds: Refunds are not available if you received the correct product as ordered.
  • Change of Mind: We do not accept returns or refunds for “Change of Mind” purchases. However, exchanges may be available as outlined in our Exchange Policy.

How to Request a Return

To start a return, please follow these steps:

  1. Contact Us
     Email or call our customer service team to initiate your return request.
    Provide your order number, a brief reason for the return, and include clear photos of the item (front and back).
  2. Receive Return Instructions
     Our team will review your request and send you the next steps, including the return address and any required documentation.
  3. Pack the Item Securely
    • Use the original packaging whenever possible.
    • If the original packaging isn’t available, please pack the belt securely using appropriate materials to prevent damage in transit.
  4. Ship the Return
    • Send the package using a reliable and trackable shipping method.
    • We recommend keeping proof of shipment for your records.
  5. Inspection & Refund Processing
    • Once we receive your returned item, our team will inspect it to confirm eligibility.
    • If approved, your refund will be processed within 30 days to your original payment method.
    • Please note that refund timelines may vary depending on your bank or payment provider.

Important Information

  • Shipping Costs: Customers are responsible for all return shipping fees, except in cases where the product arrived damaged or defective.
  • Restocking Fee: A 25% restocking fee will be deducted from the total refund amount.
  • Non-Refundable Items:
    • Custom or personalized belts cannot be returned unless they arrive damaged or contain a manufacturing defect.
    • Items returned outside the allowed timeframe or that do not meet the return conditions may be declined.

If you have any questions or need assistance, please contact our customer support team at [email protected].
 We’re always happy to help!